Delivery & Warranty®


Items of goods purchased through and will be dispatched after receiving confirmation from Paypal or by using a credit card. Once confirmation of payment has been confirmed, your items will be dispatched within 3-5 working days. 

If customers prefer to collect a product at our sales and service center. Contact must be made prior to arrival to ensure stock levels and customer satisfaction. 

By Credit Card over the phone

We are aware of People's reluctance to pay with credit card over the phone with the increasing amount of call scams surfacing recently.

As a Company, we also understand that online purchasing is not everyone's idea of a fun time. So, we do offer a payment service over the phone by which you contact us and we will call you back immediately to ensure company legitimacy and to secure your payment is processed correctly.

Once payment has been authorized by your credit card company the product will be dispatched in the manner agreed. 

Bank Wire Transfer

Bank Wire Transfer can be made by contacting our offices

NOTE: No credit card information is stored on our database for consumer protection.

By Cheque Postal

You can pay for the products by sending us a cheque for the amount notified to you. Once payment has been received. The product will be dispatched within 3-5 working days.

By Cash

You can pay by cash on collection from our offices at Aquasoft Unit B14, Santry Business Park, Dublin 9, IRELAND

Warranty® Terms and Conditions:

Items purchased through Aquasoft Ireland and Aquasoft International come with a 3 year warranty via product registration portal within 30 days of purchase receipt. This does not include disposable products such as filter media which does not have a long shelf life. Products that honor an 8 year warranty such as the Clack M-series range is subject to portal registration within 14 days of purchase receipt with received email confirmation that the product has been registered. This warranty covers only intermittent and factory production defects. If a product defect occurs and the product cannot be repaired and no signs of natural wear and tear are prevalent then a replacement product is given similar or better relating to the current market range.

All other products honour a 3 year warranty through online product registration.